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Track My Order

Track My Order

At Venus Flowers we always strive to bring you the best service possible from the time you log onto our website to when your balloons are delivered.

HHere you will be able to track the status of your order at any time. To check the status of your recent order you must have your order number and login details to hand. This number can be found on the order confirmation email that you would have received after you place your order..

How our tracking service works

At each step of our order process, the status of your order is changed and updated. Our staff will confirm they have received your order and once it has been created it will be scheduled for delivery.

If the recipient is not available to receive the balloons, the driver if appropriate, will leave it with either a neighbour or in a safe place, otherwise, they will return the balloons back to the shop. Our drivers will always leave a calling card detailing where the gift has been left or let your recipient know how to re-arrange a convenient time for delivery.

On returning from the delivery, your flower delivery status will be updated. We aim to ensure all our standard deliveries are marked as delivered by 6pm.

Track Your Order


1Order Received
2Order awaiting makeup
3Order scheduled for delivery
4Order delivered

*If your order date has passed and your flowers have not been delivered, please contact our customer service on 016853792 or email customer.service@venusflowers.co.uk.

If you are not redirected to your order information, please ensure you have entered the correct order number. If you need any further assistance, please contact our customer service representatives on customer.service@venusflowers.co.uk.